Pound of Cure App Privacy Policy

Digital Bariatrics, LLC operates the Pound of Cure app. This policy explains how we handle information when you use the app and its services. Reading this policy or using the app does not give us permission to share your information with AI providers. We ask for that permission separately in the app.

Information we collect and how we collect it

• Account information you provide when signing up or editing your profile, such as your name and email address, and your account identifier.
• Information you enter, upload, or discuss: chat messages, meal descriptions and food photos, weight and exercise logs, medications, health and surgical history, goals, preferences, and plans.
• Care information supplied by connected care services, such as appointment details, visit notes, and visit transcripts, when those services are connected to your account.
• Subscription and transaction information from our payment services. Payment providers process payment credentials.
• Technical information generated while using the app, including device and notification identifiers, app interactions, crash reports, and performance diagnostics.
• Your privacy choices, including the version of the AI disclosure you accepted or declined and when you made that choice.

How we use information

We use information to operate your account, save your records, provide educational content and care services, manage appointments and subscriptions, send requested reminders and service communications, respond to support requests, protect the service, and diagnose errors. With your separate AI permission, we also use the information described below to provide personalized AI responses. We do not sell your personal or health information.

Optional AI features: what is shared and with whom

Sage chat, AI food logging and photo analysis, personalized plans, coaching, and AI summaries use a third-party AI service. Before it processes your information, the app displays the data categories and the provider and asks you to choose whether to allow AI data sharing. Depending on the feature, relevant information may include your messages and conversation history; meal descriptions and food photos; your name and profile details; health, weight, medication, surgery, exercise, and nutrition history; and goals and plans. Google Cloud is the only AI provider that receives this information.

• Google Cloud (Gemini on Vertex AI) processes text, food photos, and relevant personal and health context to answer questions, interpret food entries and food photos, create or update plans, provide coaching, summarize your history, and prepare summaries for your healthcare provider before consultations. It also creates numerical representations called embeddings from search text and health-related text extracted for your personalized knowledge record. This processing runs in Google Cloud in the United States under our healthcare data processing agreement with Google. See the Google Cloud Privacy Notice and the Cloud Data Processing Addendum.

Processing takes place on the provider's servers, rather than solely on your device. We send information relevant to the requested feature and its personalization; the provider does not need every category for every request. Information you include in free text or photos may also be sent, so avoid including details you do not want processed. AI responses can be inaccurate and do not replace care from a qualified healthcare professional.

Your AI choice and withdrawal of permission

Choose Continue Without AI to decline. You can still use non-AI features, including educational content, scheduling, and manual record tracking. AI features remain unavailable until you explicitly allow sharing. Existing users must also make this choice; an account or subscription is not AI consent.

You can review the disclosure or turn off AI data sharing in Profile → Settings → AI & Privacy. Turning it off stops new AI processing of your information, including queued background personalization work. It cannot recall information already sent to a provider or cancel processing that has already begun. It does not delete your existing records or change your subscription. If we change which AI provider processes your information or how it is used, we update this policy and its “Last updated” date and the disclosure shown in the app. A choice you have already made stays in effect, and you can review or change it at any time in the same settings.

Other service providers and safeguards

We use service providers for hosting and databases (Google Cloud, Supabase, and Neo4j), video visits (Daily), payments (Stripe and applicable app stores), notifications, and error reporting (Sentry). They receive information needed to deliver their services. Information may also be shared with your care team to provide the care services you use, or when required by law.

We require third parties that process personal information on our behalf, including AI providers, to provide the same or an equal level of protection as described in this policy. This includes appropriate confidentiality, security, limited-purpose processing, and applicable data protection obligations. Provider-specific processing and retention terms are linked above. We use access controls and encryption to protect information; no service can guarantee absolute security.

Retention, access, and deletion

We retain information as needed to provide the services you use, maintain your records, resolve issues, and meet applicable legal obligations. Service providers may retain information under their applicable processing terms. Turning off AI does not automatically delete information previously processed.

You can review or correct records in the app and request access, correction, or deletion through in-app support or by emailing support@gololi.ai. Account deletion is also available from your profile. Some records may need to be retained for legal, security, or transaction requirements.

Policy updates and contact

We update the date above when this policy changes. Material changes to AI sharing require a new in-app choice before the affected AI processing is enabled. For privacy questions, contact Digital Bariatrics, LLC at support@gololi.ai.